Return & Refund Policy

Money-Back Guarantee

At Manlina, customer satisfaction is important to us. This policy explains when a refund, return, or exchange may apply. All requests are subject to approval by Manlina’s support team.

This policy applies from the date of purchase.

30-Day Eligibility Window

A refund or return request may be submitted within 30 days after delivery only for the following reasons:

  • Item arrived damaged

  • Item has a manufacturing defect

  • Wrong item was received

  • Item was not delivered

  • Item is not customized / not personalized

All other cases are not eligible under the 30-day rule.

Personalized & Custom Items (Important)

Personalized and custom items are made specifically for each order and are one-of-a-kind.

  • Once production has started, personalized items cannot be returned, exchanged, or refunded

  • Personalized items are not eligible for returns or exchanges due to:

    • Change of mind

    • Incorrect information provided by the customer

    • Non-production-related issues after shipping or delivery

Order Status & Cancellation Policy

  • Awaiting Production
    Orders may be canceled and refunded before production begins.

  • In Production
    Once production has started, the order cannot be canceled, returned, exchanged, or refunded.

  • Shipped
    Orders that have shipped are not eligible for cancellation or refund unless they meet the eligibility reasons listed above.

  • Delivered
    Delivered items are only eligible for refund or return if they qualify under the 30-day eligibility window.

Returns (If Eligible)

If a return is approved:

  • Items must be unused, unworn, and in their original packaging

  • Proof of purchase is required

  • Customers are responsible for return shipping costs

Manlina will cover return shipping costs only if:

  • The item arrived damaged

  • The wrong item was received

  • The item does not match the description

  • The item has a manufacturing defect

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom items

  • Underwear, lingerie, bras, shorts

  • Perishable goods

  • Personal care items

  • Hazardous materials or flammable products

  • Gift cards (non-redeemable for cash or electronic payment)

How to Start a Return or Refund Request

  1. Please contact support@manlina.com using the same email address associated with your order and include your order number, or reach out to us through our live chat system.

  2. Our support team will verify your request.

  3. If approved, you will receive return instructions.

Items sent back without approval will not be accepted, and Manlina is not obligated to issue a refund.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can review and resolve the issue.

Exchanges

Due to the custom nature of many products, exchanges are generally not available.
If an eligible return is approved, the fastest way to receive a replacement is to place a new order.

Refund Processing

Once your return is received and inspected, you will be notified by email.
Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or card issuer to process the refund.